‘Why don’t people just do what I pay them to do?’ – it’s a statement I hear a lot. Another alternative is ‘why don’t people ‘get it’’? As businesses grow, the internal organisation structure becomes more complex, the number of staff increases and managers and leaders are added just to keep track of everyone, keep them focused, performing etc. We find it curious that some people perform well and others don’t; and we’re often very slow to act on the evidence. My response to leaders in these situations is blunt. If people are not performing as needed it’s not their fault it’s yours! Leaders need to give absolute CLARITY on what is expected – for the role, the behaviours, the standards. They also need to demonstrate what great looks like, recognise great performance and call out poor performance – they need to drive clear Accountability and Performance.
 
A one-day workshop for executives and managers.
 
Contents:
· To achieve our plan, we’ll do these things, through great people...
· What do Managers do?
· Giving CLARITY
· Setting people up for success
· Holding people to account
· The role of the Accountability Chart
o Core functions
o Key activities
o Standards and KPIs
o Performance levels
· The power of the Accountability Chart
· Right people, Right Seats
· Job Description
· Job Scorecard
· The role of Leader and LMA
· What is Accountability?
· Accountability Audit
· Psychological Safety Audit
· Accountability and Performance
· Performance Conversations
· GRIP
· Accountability Conversations
· 121s and the gift of feedback
· Consequences
· Performance Reviews
· Performance Coaching